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GDPR Privacy Policy of otoQ Car Rental

1. Introduction

Welcome to the otoQ Car Rental GDPR Privacy Policy. This policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR). Our commitment is to process your personal data lawfully, fairly, and transparently while respecting your privacy rights.

2. Information We Collect

We collect a variety of personal data from you when you engage with our services, including:

  • Name and contact information (email, phone number)
  • Driver's license details and age
  • Payment information (credit card or other payment methods)
  • Rental preferences and history
  • Travel plans and itinerary
  • Any additional information you provide during correspondence

3. How We Use Your Information

Your personal data is processed to provide our services and improve your experience, including:

  • Managing and confirming your car rental reservations
  • Processing payments and ensuring compliance with rental terms
  • Communicating with you regarding your reservations and inquiries
  • Offering promotions and marketing communications (with your consent)
  • Conducting surveys and improving our services

4. Legal Basis for Processing Personal Data

We process your personal data based on one or more legal bases under GDPR:

  • Performance of a contract: To fulfill your rental reservation and provide associated services
  • Compliance with legal obligations: To comply with applicable laws and regulations
  • Legitimate interests: For internal operations such as improving our services and ensuring customer satisfaction
  • Consent: When applicable, we may rely on your consent for specific data processing activities

5. Data Subject Rights

You have several rights regarding your personal data, including:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to request erasure ("right to be forgotten")
  • Right to restrict processing of your data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent (where applicable)
  • Right to not be subject to automated decision-making

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods are based on factors such as the nature of the data and legal requirements.

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits.

8. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data. This may include standard contractual clauses or other legal mechanisms.

9. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your experience on our website and improve our services. These tools help us personalize content, track usage patterns, and offer targeted marketing. You can manage your preferences through your browser settings.

10. Data Breach Notification

In the event of a data breach, we have procedures in place to promptly notify affected individuals and relevant supervisory authorities, as required by GDPR. We take all breaches seriously and will take necessary actions to protect your data.

11. Contact Information

If you have any questions or concerns about our GDPR Privacy Policy or your personal data, or if you would like to exercise your data subject rights, please contact us at:

  • Email:
  • Phone: +306973004560
  • Address: Heraklion, Industrial Area E street 11, 71601

Thank you for choosing otoQ Car Rental. We value your trust and are dedicated to protecting your privacy and personal data.

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