Terms & Conditions - Albania

Rental Terms and Conditions

General Terms

Supplier may refuse or cancel bookings at any time if renting requirements are not met.
Ensure sufficient funds are available on your credit card.
All drivers must have a valid driving license and passport. If issued outside the country of collection, the passport is required. Additional drivers must meet the same requirements; the first driver is included in the rate, extra drivers incur a daily charge.
Vehicles are covered by roadside assistance for mechanical faults; driver negligence (lost keys, fuel) may incur a call-out fee.
NO SHOW: Failure to collect the vehicle on time may incur a minimum no-show fee.
Vehicles must be returned on time and in the same condition as rented, normal wear excepted.
Local tolls or highway fees may apply depending on travel route.
Smoking is prohibited in vehicles.

Security Bond

A security bond is required at collection, deducted from your Mastercard Credit Card or Visa Credit Card.
Cash, debit cards or other payment way is not accepted.

Restricted Roads / Areas of Use

Driving on dirt roads, off-road, sand, or water is strictly prohibited. Vehicles are GPS-tracked. Off-road damage is not covered by insurance; a €300 penalty applies regardless of damage.

Optional Items / Extras

Special equipment and optional extras may be requested at booking but are subject to availability and change.

Traffic Infringements

Renter covers costs of fines (speeding, parking, tolls). An administrative fee applies.

Driver Age Requirements

Young driver surcharge: €15/day (under 24, max €150). Senior surcharge: €15/day (75+, m ax €150).

Mileage Policy

Unlimited mileage included. Excessive/abusive use may result in penalties.

Fuel Policy

Like-for-Like: Return vehicle with the same fuel level. Missing fuel plus €25 refueling fee applies.

One-Way Rentals

Permitted at most locations; a service fee applies.

Driver Licence Rules

Valid full license required; non-Latin licenses require International Driving Permit or translation.
License must be valid for the rental period and held ≥1 year.
Additional proof of identity/address may be required.

Booking Delays

Contact the office immediately if delayed. Booking cancels automatically after 1 hour. Late arrivals risk cancellation and inconvenience.
No refund for early return, shortened rental, or downgrade of vehicle category.

Service Outside Normal Hours

Out-of-hours pick-up/drop-off available on request; fees apply.

Compensation Policy

Unaccommodated bookings may be compensated up to the total booking price on the voucher.

Additional Drivers

Additional drivers must meet all renter requirements. Daily surcharge €5, max €50, maximum 2 extra drivers.

After Hours Service

EUR 50 for after-hours pick-up/drop-off, including airport fee.

Late Return

After 60 minutes late, full-day rate plus €25 late fee applies.

Cross Border Policy

Cross-border travel requires written permission.
Fee €50 per crossing.
Green Card is required.
Accepted countries: Montenegro, North Macedonia, Bosnia and Herzegovina, Croatia, Greece.

Delivery & Collection

On-request.

One Way Drop Policy

Available at specific locations, requires request at booking. Unauthorized drops incur fees.

Inclusive Policy

Total rental charges include unlimited mileage, CDW, TP, SLP, airport fee, and VAT.
Additional protection products are extra.

Forms of Payment

Payment for Deposit must be via renter's own credit card (accepting only Mastercard and Visa), valid ≥6 months after rental.
Not accepted: Amex, virtual/prepaid/non-bank cards, cash.
Card preauthorization covers deposit and possible fuel loss (€150 max). Refund up to 30 days.
Debit card (Visa & Mastercard) and Credit card (Visa & Mastercard) are accepted for Rental/Extras payments (not for deposit).

Roadside Assistance

Free, 24/7. Off-road immobilization incurs towing fees.

Renter Requirements

License held ≥12 months; National or International license accepted per country list. English translation required for China.
Full license and ID/passport required; EU/Switzerland licenses do not require IDP; others require IDP or certified translation.
Full Damage Waiver (FDW) optional, reduces CDW excess to zero; same exclusions as CDW.

Cancellation & Refund Policy

Cancellations allowed up to 48h prior. Late cancellations treated as no-show; coronavirus exceptions fully refunded.
Refunds equal full price paid; otoQ may audit transactions.
Payments cannot be reversed via card issuer without consent. Refunds may take up to 12 weeks.

Booking Terms

Booking via otoQ website or phone requires agreement to terms.
Information on rates may contain errors; updates can be made at any time.
Booking confirmed upon email voucher and deposit; check details immediately.
Amendments treated as new booking; fees may apply.
Do not exceed vehicle capacity. otoQ may refuse rental if driver unfit or ineligible.

Vehicle Fitness & Responsibility