Rental Terms and Conditions

General Terms

Supplier reserves the right to refuse or cancel booking at any time if you do not meet renting requirements.

Please ensure that the driver's credit/debit card has sufficient funds available.

A valid driving license and passport must be held from all drivers.

All additional drivers must meet the same licence requirements as the main driver. The first driver is included in the rates but a daily charge for additional drivers may apply.

Airport shuttle service will be available and free of charge, within normal office hours, for all stations located outside the airport perimeter.

Vehicle must be returned at the pre-arranged rental station, until the expiry of the rental period and should be returned in the same condition as when rented without missing fuel, additional equipment and/or parts, with normal wear and tear excepted, to avoid additional charges.

The vehicle is covered by roadside assistance for any mechanical faults. If the call out is due to driver negligence, for example lost keys or running out of fuel, the renter may be charged a breakdown call out fee.

Your reservation will be considered as NO-SHOW if you cannot be present on time at the station to pick up your car without a prior notice. In this case a no-show fee may be applied.

Local tolls or highway fees are charged on the driver and paid on the spot.

Smoking is prohibited in all OtoQ vehicles.

Security Deposit

The supplier requires a security deposit when you collect the vehicle.

The security deposit is deducted from your credit or debit card according to your insurance package of your choice.

Cash deposits are not accepted.

Cross-Border Policy

• Cross-border fee: €60.00 + VAT
• Permitted travel countries/territories include: Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bulgaria, Crete, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (including Corsica), French Guiana, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy (Mainland), Kazakhstan, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Northern Cyprus, Norway, Poland, Portugal (including Azores Islands), Reunion, Romania, Saint Barthelemy, Saint Martin, Sardinia, Serbia, Sicily, Sint Maarten, Slovakia, Slovenia, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.
• Restrictions: Travel to countries not listed above is not permitted.
• Additional requirements: Additional insurance coverage for international travel might be needed to be covered per case.
• Additional requirements: Written permission from the supplier is required for cross-border travel.

Restricted Roads / Areas of Use

Driving on dirt roads, off-road terrain, sand, or through water is strictly prohibited. All our vehicles are equipped with GPS trackers (see our Privacy Policy for more information). Please note that no insurance policy covers any damage resulting from off-road driving. In the event of such use, a penalty of €300 will apply, regardless of damage.

Optional Items / Extras

Special equipment and optional extras may be requested at time of booking or at the pick-up time, but are subject to availability and change without notice.

Traffic Infringements & Fines

It is the renter's responsibility to cover the cost of any fines such as speeding, parking fines or toll evasion, incurred during the rental period. The supplier will charge you a fee to administer any fines.

Age Rules

The minimum age to rent is 21 years old, for categories MINI ECONOMY COMPACT INTERMEDIATE. For all other categories the minimum age to rent is 24 years old. Maximum age to rent is 85 years old. For young/senior drivers additional fee is applied.

Mileage Policy

Rates include unlimited mileage. To ensure the quality of our vehicles and services OtoQ has implemented a fair usage policy on all unlimited mileage products. OtoQ reserves the right to take any necessary action or implement penalties if in OtoQ opinion, a customer’s usage is deemed excessive/abusive.

Fuel Policy

Same to Same Policy: Your vehicle will be supplied with a certain amount of fuel. You will be required to return the car with the same level of fuel that you received the car with. If the vehicle is not returned with the same amount of fuel, the supplier will charge you any missing fuel plus a refueling fee of 20€.

One-Way Rentals

One-way rentals are permitted with a 48-hour prior notice of the company. A one-way fee will be applied.

Driver Licence Rules

All drivers must have a valid license from their country of residence. Driving license printed with non-Latin Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an International driving license or official translation.

License must be valid for the entire rental period.

The license must have been held for a minimum of 1 year.

Additional proof of the driver's identity and address is required.

Amendments to Bookings

If you experience any delays, you must inform the office immediately prior to your reserved pick-up time.

You will not receive a refund if you return the vehicle earlier, reduce the number of days on your confirmed reservation or downgrade the vehicle type from the category booked.

Cancellation Policy

Cancellation of your reservation should be made in writing. Please note that telephone cancellations will not be accepted.

Cancellation made up to 48 hours prior local pick-up time a full refund is applied.

Cancellation made less than 48 hours and up to 24 hours prior local pick-up time 50% refund will be applied.

Cancellation made less than 24 hours of the local pick-up time will not be refunded.

Refund procedure may take up to 30 business days from the cancellation date.

Service Out of Business Hours

Out of hours service is available on request. Fees apply for either pick up, drop off or both.