General Terms
Please ensure the driver’s credit card has sufficient funds. A valid driving license and passport or valid Moroccan ID are required. It is obligatory to present your rental voucher on collection of the car. Vehicles must be returned in the same condition, with fuel and equipment intact, to avoid extra charges. Local tolls and highway fees are paid on the spot. Smoking is prohibited.
Security Deposit
The deposit is not charged to your credit card; it is blocked only. The blocked amount will be unblocked within a maximum of 30 days after vehicle return. Debit cards are not accepted for the excess. Prepaid cards, American Express cards, virtual cards, and cards issued by virtual banks are not accepted. Credit cards expiring less than 3 months from the drop-off date are not accepted. A €5 credit card processing fee is charged at the local office at the end of the rental and is not included.
Restricted Roads / Areas of Use
Off-road driving is prohibited. All vehicles have GPS trackers. Damage from off-road use is not insured; a €300 penalty applies.
Optional Items / Extras
Special equipment and optional extras may be requested at booking or pick-up, subject to availability. Additional driver, GPS, and child seat are charged at €9.00 per day each. The maximum charge per rental for extras is €135.
Traffic Infringements & Fines
Renters cover fines (speeding, parking, tolls). The supplier charges an administration fee for handling fines.
Age Rules
Minimum rental age is 19 with at least 2 years of driving experience. Maximum age is 80. Young driver supplement (19–23): €9.00 per day. Senior driver supplement (65–80): €9.00 per day.
Mileage Policy
- Rates include unlimited mileage.
Fuel Policy
Return the vehicle with the same fuel level supplied. Missing fuel incurs the cost of the missing fuel plus a €40 refueling charge.
One-way Rentals
Allowed with 48-hour prior notice. A one-way fee applies.
Driver License Rules
All drivers must hold a valid B-category driving license for at least 2 years. Licenses must be written in Roman alphabet; otherwise an International Driving Permit or officially approved translation is required. A valid passport or Moroccan ID is required.
Amendments to Bookings
Notify the office of delays before pick-up. No refunds for early returns, reduced days, or downgrades.
Cancellation Policy
Cancellation must be in writing; phone cancellations not accepted. Refunds: full if >48h, 50% if 24–48h, none if <24h. Refunds may take up to 30 business days.
Compensation Policy
In rare cases, compensation is limited to the booking price if the local office is liable.
Service Out of Business Hours
Out-of-hours collections and returns are available on request. Fee €49.
Additional Driver
Must meet all renter requirements. Daily surcharge €9.00 per driver. Maximum charge per rental is €135.
Late Return
Please note that there is a 59-minute grace period after the agreed return time.
Cross Border Policy
Taking the vehicle abroad is not allowed.
Damage Waiver
Insurance includes Collision Damage Waiver (CDW) subject to an excess. Excess amount starts from €1,300. CDW does not cover interior damage, interior accessories, windshield cracks, lost car keys, vehicle documents, or tires.
In a non-fault accident, the renter is responsible for €400 including administration and immobilisation fees. In case of total vehicle loss, renter liability depends on the car group. Negligence, alcohol or drug influence, or serious traffic violations are not covered. Failure to report accidents to police and OTOq results in full liability plus €40 per day for vehicle downtime.
Delivery and Collection
Service not available at all stations. Requests should be sent to bookings@otoq.rent. Within 5 km radius free; extra km €1 + VAT.
Inclusive Policy
Includes unlimited mileage, CDW, third-party liability, airport fees, VAT. Extras subject to fees.
Forms of Payment
A major credit card (Visa or Mastercard) in the name of the main driver is required. Debit cards are not accepted for the excess. Prepaid cards, American Express cards, virtual cards, and cards issued by virtual banks are not accepted.
Deposit
Deposit is blocked on the credit card and released after vehicle return within a maximum of 30 days.
Roadside Protection
Assistance available 24/7. Towing outside the national road network is paid by the renter.
Renter Requirements
Drivers must hold a valid license issued at least 2 years prior. Licenses not written in Roman alphabet require an International Driving Permit or certified translation. Valid passport or Moroccan ID is mandatory.
Full Damage Waiver (SCDW)
Optional at €35.00 per day. Removes CDW excess. Customer negligence is never covered.
Wheels, Underside, Glass Protection (WUG)
Available in specific locations; FDW purchase required. Covers specified damages under normal use.
Supplemental Liability Protection
SLP covers up to €1,220,000 per person for injury/death and €1,220,000 for property damage.
Theft Protection
In case of theft or attempted theft, a police report is mandatory. Loss of keys incurs a penalty of €250–€500 depending on car model, plus €50 per day for vehicle downtime. Loss of documents incurs a fine plus €50 per day of immobilisation.
All vehicles are non-smoking. Smoking or special cleaning due to excessive dirt incurs a €180 penalty.
