Supplier reserves the right to refuse or cancel booking at any time if you do not meet renting requirements.
General Terms
- Driver's credit card must have sufficient funds.
- Valid driving license and passport required for all drivers.
- Additional drivers must meet same requirements; daily fee may apply.
- Airport shuttle service available free within office hours.
- Vehicle must be returned in the same condition, with normal wear and tear excepted, and to the pre-arranged station.
- Roadside assistance covers mechanical faults; call-outs due to driver negligence may incur a fee.
- Local tolls/highway fees paid by driver.
- Smoking prohibited in all vehicles.
Security Deposit
- Required when collecting vehicle.
- Deducted from credit card based on chosen insurance package.
- Cash deposits not accepted.
Restricted roads / areas of use
- Off-road, dirt roads, sand, and water crossings prohibited.
- GPS trackers installed; no insurance covers off-road damage.
- Penalty of €300 applies for off-road use, regardless of damage.
Optional items / extras
- Special equipment may be requested at booking or pick-up; subject to availability.
Traffic infringements & Fines
- Renter covers all fines; supplier may charge administration fee.
Age rules
- Minimum age 21 for MINI, ECONOMY, COMPACT, INTERMEDIATE; 24 for others.
- Maximum age 85; additional fees for young/senior drivers.
Mileage policy*
- Unlimited mileage included; fair usage policy applies.
Fuel policy
- Same to Same: return with same fuel level; missing fuel + 20€ refuelling fee.
One-way rentals
- Allowed with 48-hour prior notice; one-way fee applies.
Driver licence rules
- Valid license from country of residence required.
- Non-Latin licenses require International Driving Permit or official translation.
- License must be valid for entire rental and held at least 1 year.
- Additional ID/address proof required.
Amendments to bookings
- Inform office immediately in case of delay.
- No refund for early return, reduced days, or downgrade.
Cancellation Policy
- Cancellations must be in writing; phone cancellations not accepted.
- Up to 48 hours before pick-up: full refund.
- 24–48 hours: 50% refund.
- Less than 24 hours: no refund.
- Refunds processed within 30 business days.
Compensation Policy
- For unaccommodated bookings due to local office liability: up to total booking price on voucher.
Service out of business hours
- Available on request; fees apply for pick-up, drop-off, or both.
Full Terms
- Additional drivers: daily surcharge 5€, max 50€, up to 3 drivers.
- Out of hours service: 25€ extra including airport fee.
- Late return: after 60 minutes, full-day rate + 25€ fee.
- Age: 21–85; extra fees for drivers <24 or >71.
- Cross Border: written permission required; additional fees may apply.
- Damage Waiver (CDW) covers vehicle damages with deductibles by car group; excludes underside, interior, windshields, mirrors, key, fuel errors, ferry transport, acts of God, wheels/tires.
- CDW voided under negligence, unauthorized drivers, illegal use, off-road, intentional damage.
- Delivery/collection: request in advance; extra fees may apply.
- One-way drop: request required; fee applies if unauthorized.
- Inclusive: unlimited mileage, CDW, TP, third party, airport fees, VAT; extra products may incur fees.
- Payment: cash, credit/debit cards in driver’s name; virtual/prepaid cards not accepted.
- Deposit: blocked on credit card; varies by car group (450–1200€).
- Roadside Assistance: free 24/7; towing on restricted roads at renter cost.
- Driver requirements: license >12 months; ID checks may apply; International Driving Permit may be required.
- FDW: optional, reduces CDW excess to zero; coverage exclusions similar to CDW.
- WUG: optional with FDW; covers underside, mirrors, keys, antenna.
- SLP: third party liability up to 1,220,000€ per person and property.
- Theft Protection: deductible by car group; excludes attempted theft, key loss, personal items, acts of God, terrorist attacks.
