Terms & Conditions - Florida U.S.A.

OtoQ Car Rental Terms and Conditions

General Terms

• Supplier may cancel your booking at any time if rental requirements are not met.
• Ensure sufficient funds are available on your debit or credit card.
• A valid driving license and passport must be presented. Non-local licenses require a passport.
• First driver is included. Additional drivers incur a daily fee.
• Roadside assistance is included for mechanical faults. Driver negligence results in additional fees.
• No-show may result in a fee.
• Return vehicle before or at end of rental in original condition (normal wear excepted).
• Tolls/highway fees are your responsibility.
• No smoking in the vehicle.

Security Bond

• Only credit cards (Visa/MasterCard) in main driver’s name are accepted.
• $500 deposit required.

Restricted Roads/Areas

• Off-road, sand, or water driving prohibited. €300 penalty applies for any off-road use.
• Vehicles have GPS tracking.

Optional Items/Extras

• Available on request, subject to availability and can change without notice.

Traffic Infringements

• You are responsible for fines, tolls, etc.
• Administration fee will be added for processing.

Driver Age Requirements

• 21+ for MINI, ECONOMY (license held 1+ year).
• 23+ for LUXURY, VANS, SUVs (license held 3+ years).
• Under 25: $25/day surcharge, max $250.
• 71–75: $25/day senior surcharge, max $250.

Mileage Policy

• Unlimited mileage with fair use policy. Excessive/abusive use may incur penalties.

Fuel Policy

• Like-for-like. Missing fuel will be charged + $25 refueling fee.

One-Way Rentals

• Not permitted.

Driver License Rules

• Non-Latin licenses must be accompanied by an IDP or certified translation.
• License must be valid for the rental period and held for 1+ year.

Delayed Pickup

• Contact office immediately if delayed. After 1 hour, booking auto-cancelled.

Early Returns/Vehicle Downgrade

• No refunds for early returns or downgrades.

Out-of-Hours Service

• Not available.

Additional Drivers

• $10/day per additional driver, max $100.
• Max 2 additional drivers allowed.

Late Return

• After 60 mins late: full-day rate applies.

Pick-up Instructions

• After luggage collection, go outside the terminal where you arrive at Ground Transportation and proceed with the following instructions:
• Please call upon your arrival at +1 954-360-8000 (available on WhatsApp), and a representative will arrange the pick-up for you in a courtesy shuttle of Next Car Rental to the office, located at 3255 McCoy Rd, Orlando, FL 32812, Florida.
• Terminal A: Please proceed to the ground transportation level. A11, A12 or A13.
• Terminal B: Please proceed to the ground transportation level B11, B12 or B13.
• Terminal C: Please proceed to the ground transportation level C277.

Cross Border Policy

• Not allowed.

Damage Waiver (NON-US/CAN)

• Deductible: $1000 for small cars, $1500 for large cars.
• CDW does not cover interior, undercarriage, glass, incorrect fuel, etc.
• Police report required for insurance to apply.

Damage Waiver (US/CAN)

• US/CA customers must provide insurance with $300,000 liability cover.
• D.A.F. of $40 applies in case of damage/theft.

Delivery and Collection

• Not available under any circumstances.

Inclusive Policy (NON-US/CAN)

• Includes CDW, TP, liability, airport fee, VAT.

Payment Methods

• Credit card in main driver’s name required for deposit.
• Preauthorization = deposit + up to $150 fuel hold.
• Refunds may take up to 30 days.

Roadside Protection

• Included 24/7. Driver negligence results in towing charges.

Renter Requirements

• Valid license held for 12+ months required.
• Non-EU/Swiss renters need IDP unless stated.
• Additional ID may be requested.

Cleaning Fees

• Standard cleaning fee: $250 for excessive interior/exterior dirt.

Supplemental Liability Protection

• Includes up to $10,000 third-party injury/property coverage.

Theft Protection

• Deductible: $1000–$1500 depending on car class.
• Key and police report required for coverage to apply.
• Personal items/theft attempts not covered.

Cancellation Policy

• Cancel 48h+ before pickup for refund. No-shows may be charged unless COVID-related.

Booking Information

• Bookings secured by deposit. Non-refundable once confirmed.
• Check all details on confirmation.

Compensation Policy

For the rare case of unaccommodated bookings that fall on the local office’s liability, the potentially approved compensation amount for the entitled customer will be up to the booking price and must not exceed the total booking price as displayed on the otoQ voucher the customer received upon booking confirmation.

Information Disclaimer

• Errors may occur. Incorrect rates will be corrected with option to cancel.

Liability

• We are not liable for direct/indirect damages from use of this website.

Amendments

• Changes may be treated as new bookings with new pricing.
• $25 alteration fee applies.

Vehicle Capacity

• Do not exceed legal passenger limit. Insurance void if over capacity.

Refund Policy

• Refunds may take up to 12 weeks.
• No chargeback allowed without prior approval.