OtoQ Car Rental Terms and Conditions

General Terms

• Supplier may cancel your booking at any time if rental requirements are not met.
• Ensure sufficient funds are available on your debit or credit card.
• A valid driving license and passport must be presented. Non-local licenses require a passport.
• First driver is included. Additional drivers incur a daily fee.
• Roadside assistance is included for mechanical faults. Driver negligence results in additional fees.
• No-show may result in a fee.
• Return vehicle before or at end of rental in original condition (normal wear excepted).
• Tolls/highway fees are your responsibility.
• No smoking in the vehicle.

Security Bond

Only credit cards (Visa/MasterCard) in main driver’s name are accepted. $500 deposit required.

Restricted Roads/Areas

• Off-road, sand, or water driving prohibited. €300 penalty applies for any off-road use.
• Vehicles have GPS tracking.

Optional Items/Extras

Available on request, subject to availability and can change without notice.

Traffic Infringements

• You are responsible for fines, tolls, etc.
• Administration fee will be added for processing.

Driver Age Requirements

• 21+ for MINI, ECONOMY (license held 1+ year).
• 23+ for LUXURY, VANS, SUVs (license held 3+ years).
• Under 25: $25/day surcharge, max $250.
• 71-75: $25/day senior surcharge, max $250.

Mileage Policy

Unlimited mileage with fair use policy. Excessive/abusive use may incur penalties.

Fuel Policy

Like-for-like. Missing fuel will be charged + $25 refueling fee.

One-Way Rentals

Not permitted.

Driver License Rules

• Non-Latin licenses must be accompanied by an IDP or certified translation.
• License must be valid for the rental period and held for 1+ year.

Delayed Pickup

Contact office immediately if delayed. After 1 hour, booking auto-cancelled.

Early Returns/Vehicle Downgrade

No refunds for early returns or downgrades.

Out-of-Hours Service

$50 per pickup/drop-off outside business hours.

Additional Drivers

• $10/day per additional driver, max $100.
• Max 2 additional drivers allowed.

Late Return

After 60 mins late: full-day rate + $25 late fee.

Pick-up Instructions

After luggage collection, go outside the terminal where you arrive at Ground Transportation and proceed with the following instructions:

• Please call upon your arrival at +1 954-360-8000 (available on WhatsApp), and a representative will arrange the pick-up for you in a courtesy shuttle of Next Car Rental to the office, located at 3255 McCoy Rd, Orlando, FL 32812, Florida.
• Terminal A: Please proceed to the ground transportation level. A11, A12 or A13.
• Terminal B: Please proceed to the ground transportation level B11, B12 or B13.
• Terminal C: Please proceed to the ground transportation level C277.

Cross Border Policy

Not allowed.

Damage Waiver (NON-US/CAN)

• Deductible: $1000 for small cars, $1500 for large cars.
• CDW does not cover interior, undercarriage, glass, incorrect fuel, etc.
• Police report required for insurance to apply.

Damage Waiver (US/CAN)

• US/CA customers must provide insurance with $300,000 liability cover.
• D.A.F. of $40 applies in case of damage/theft.

Delivery and Collection

Free within 15km during office hours. Over 15km: $0.80/km + airport fee.

Inclusive Policy (NON-US/CAN)

Includes CDW, TP, liability, airport fee, VAT.

Payment Methods

• Credit card in main driver’s name required for deposit.
• Preauthorization = deposit + up to $150 fuel hold.
• Refunds may take up to 30 days.

Roadside Protection

Included 24/7. Driver negligence results in towing charges.

Renter Requirements

• Valid license held for 12+ months required.
• Non-EU/Swiss renters need IDP unless stated.
• Additional ID may be requested.

Cleaning Fees

$30 to $150 for excessive interior/exterior dirt.

Supplemental Liability Protection

Includes up to $10,000 third-party injury/property coverage.

Theft Protection

• Deductible: $1000-$1500 depending on car class.
• Key and police report required for coverage to apply.
• Personal items/theft attempts not covered.

Cancellation Policy

Cancel 48h+ before pickup for refund. No-shows may be charged unless COVID-related.

Booking Information

• Bookings secured by deposit. Non-refundable once confirmed.
• Check all details on confirmation.

Information Disclaimer

Errors may occur. Incorrect rates will be corrected with option to cancel.

Liability

We are not liable for direct/indirect damages from use of this website.

Amendments

• Changes may be treated as new bookings with new pricing.
• $25 alteration fee applies.

Vehicle Capacity

Do not exceed legal passenger limit. Insurance void if over capacity.

Refund Policy

• Refunds may take up to 12 weeks.
• No chargeback allowed without prior approval.